Credit/Payment

We accept payment by cash, cheque and all major credit/debit cards including American Express. For COD deliveries, a cheque is the only acceptable method of payment. For a COD delivery, select COD as the payment method when checking out from the Shopping Cart.

Companies can apply for a Net 30 terms charge account. An application form in Adobe Acrobat "fillable" PDF format is available for download here. Alternatively, call us on 292-1774 and we can fax a copy of the form. A credit check will be performed with BCA prior to extending credit. Bermuda Government purchase orders are accepted with immediate Net 30 terms.

Once credit has been approved, you can order online and select "On Account" as the payment method. You will receive a copy of the invoice with your order. If you require a purchase order # to appear on all invoices, please be sure to include that information under "special instructions".

Monthly statements may be settled by cash, cheque (BD$ or US$), EasyPay or wire transfer. We accept US$ the same as BD$ without a conversion fee. Bank cards such as Visa, MasterCard and American Express may also be used to settle a Net 30 account, but a surcharge of 5% for credit cards and 2.5% for debit cards will be added to cover bank charges.

Please note: if a cheque is returned from the bank due to lack of funds, a $20 fee will be imposed.  We may also require payment in a different method, such as cash, to settle the balance.


Return Policy

We recognize that sometimes an inappropriate purchase is made. Our return policy is as follows:

  • Hardware, except internal memory modules (DIMMs): Opened packages may be returned within 7 days subject to a 15% restocking fee. Unopened packages may be returned within 15 days subject to a 15% restocking fee. The original packing materials must be used and the item(s) must be in saleable condition, otherwise a return is not possible.
  • Software, consumables and internal memory modules (DIMMs): Opened packages may not be returned. Unopened packages may be returned within 15 days subject to a 15% restocking fee.
  • Effective 1st August 2009 we will issue a store credit for any return, less the applicable restocking fee. No cash/cheque/credit card refunds will be issued. The store credit must be used within six months, after which it expires.
  • Special orders: No returns are possible.  If defective and under warranty the item will be repaired or replaced at our discretion.
Labour, delivery and installation charges are not refundable.

In the event of a hardware failure, our standard warranty will apply (please see our Warranty information below). Computer equipment is manufactured to very high standards, and we make every effort to sell equipment we know to be reliable. However nothing is perfect and some failures may occur; repeated failure of the same component in a computer system will fall under our "no lemons" policy. All other failures will be subject to standard warranty terms and conditions.

Warranty

Warranty Length
Warranty length or duration depends on the type of item; computers, laser printers, some inkjet printers, some scanners, UPS units and LCD monitors have a one-year parts and labour warranty unless otherwise stated. Dell computers carry the same warranty as provided by Dell, which is one-year parts & labour or three-years parts / one-year labour, depending on model. All other equipment carries a 90-day replacement warranty unless otherwise stated. Exceptions to the standard warranty will be noted below the item description on the website.

On-site or Carry-In?
For equipment located within the City of Hamilton the warranty is on-site and we will come to you to repair the equipment at no extra charge. For equipment located outside of Hamilton the warranty is carry-in, and you can either bring it to our service department, or we will come to you for a fee based on your distance from Hamilton.

Hardware only is covered, not software
The warranty does not cover installation, setup, training, customer abuse/misuse, theft, fire, poor environment, power surge damage, lightning, etc. (some of these may be covered by your insurance). Software problems are not covered by the warranty except for a free one-time courtesy reinstallation of the factory-loaded operating system on desktops and laptops. See also our "no lemons" policy.

Warranty tracking; Turnaround time
Our computer system tracks the date of sale of each and every serialised item, as well as any enhanced coverage such as a contract. We will advise you of your current warranty or contract status should you ever have a need to contact us. In general, we will respond to a warranty service request within two working days. For normally stocked products we stock sufficient parts so that your repair can be completed within two working days, meaning your maximum "down time" will be four working days. During the warranty period for normally stocked products a loaner unit will be provided if we cannot meet this timeframe.  For special order products, we will make every effort to resolve your problem as quickly as possible.  However, due to the wide variety of products available by special order we cannot make any definite commitments in regards to down time unless a support contract is purchased along with the product.

Service days & hours
Unless a specific contract has been purchased, warranty service is only provided Monday - Friday, 9am - 5pm. A faster response time, extended hours and other premium services can be provided upon the purchase of a contract.

Exceptions when “brand new”
Exceptions provided as a courtesy within the first 15 days of a computer system purchase:

  • No charge applies for warranty travel regardless of location.
  • We will respond to a warranty service request within one working day on-site (or carry-in).
  • We will fix your problem within two working days or we will offer you a loaner unit or a store credit.